Refund and Cancellation Policy

Orders are planned around a weekly bake and delivery schedule. The current order cutoff is posted on the weekly menu and shown before checkout.

After the cutoff, customers may submit an availability request, but the request is not confirmed unless Luna & Lorelai's Sourdough responds and accepts it.

Customers may request cancellation by emailing [email protected]. Cancellations received before the posted order cutoff are eligible for refund to the original payment method.

After the posted cutoff, ingredients, dough, and delivery planning may already be committed. Refunds after the cutoff are discretionary unless Luna & Lorelai's Sourdough cancels the order, cannot fulfill it, or made an order error.

Bread Club memberships renew every four weeks at the recurring amount accepted during enrollment. Members can stop the next renewal immediately through the secure membership page or by emailing [email protected].

Cancellation takes effect at the end of the already-paid four-week billing period. Already-paid Sunday deliveries remain scheduled unless the bakery separately approves a change or refund.

Any unused, unexpired rollover loaf and delivery-fee credit is reviewed and refunded when the Stripe subscription ends. Refund timing depends on Stripe and the customer's bank.

Each paid Bread Club cycle includes one skip requested before Thursday at 11:59 PM. The skipped Sunday inventory and delivery stop are released.

The included loaf quantity becomes a rollover credit valid for 60 days. The skipped Sunday delivery fee is applied to the next Stripe invoice. Rollover use remains subject to product and Sunday capacity.

Approved refunds are returned through the original payment method. Stripe or the customer's bank may take additional time to post the refund after it is issued.

Perishable bakery products generally cannot be returned after delivery. If an item is missing, incorrect, damaged, or not as expected, email [email protected] as soon as possible with the order details so the bakery can review it.

Customers are responsible for entering a reachable local delivery address, accurate contact information, and any access notes needed to complete delivery.

If delivery cannot be completed because the address is wrong, access is blocked, or the customer cannot be reached, Luna & Lorelai's Sourdough will review the situation before deciding whether a refund, credit, redelivery, or separately arranged pickup is appropriate.